• Can I change my order once it has been placed?

You cannot make changes in the order once they are placed. However, a change request is made within 6 hours; we might be able to make the change in the order or the shipping address.

• Can I cancel my order?

You can cancel within 2 hours of placing the order. To cancel your order, please send us an email on support@Zivira.in with your order details. Our team will call you back and confirm the cancellation. 

• Does ZIVIRA pick up the product I want to return from my location? 

No, the customer has to return the product at Zivira Lifestyles, Unit No. 216, Tanita Jogania Industrial Estate,  N.M. Joshi Marg, Opp. Lodha Excelus,  Lower Parel (E),  Mumbai -400011.

• When and how will I get my refund in case of cancellation or product return?

If you have paid using a credit card, a refund will be credited to your credit card account, (Will be reflected in the next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank's processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

 

• Can I change my order once it has been placed?

You cannot make changes in the order once they are placed. However, a change request is made within 6 hours; we might be able to make the change in the order or the shipping address.

• Can I cancel my order?

You can cancel within 2 hours of placing the order. To cancel your order, please send us an email on support@Zivira.in with your order details. Our team will call you back and confirm the cancellation. 

• Does ZIVIRA pick up the product I want to return from my location? 

No, the customer has to return the product at Zivira Lifestyles, Unit No. 216, Tanita Jogania Industrial Estate,  N.M. Joshi Marg, Opp. Lodha Excelus,  Lower Parel (E),  Mumbai -400011.

• When and how will I get my refund in case of cancellation or product return?

If you have paid using a credit card, a refund will be credited to your credit card account, (Will be reflected in the next statement) within 5 to 7 working days. If you have paid using debit card/internet banking, the amount will be refunded to your bank account within 7 to 14 working days. However, the actual credit to your account will depend on your bank's processing time. If you do not receive a credit within this time, please check with your bank and let us know if you face any issues with the same.

 

Payment Mode	Refund Method	Refund Receipt Time (After Initiation)
Credit Card	Reverse Credit	5 to 7 Banking Days
Debit Card	Credit in Bank Account	7 to 14 Banking Days
Net Banking	Credit in Bank Account	7 to 14 Banking Days

 

 

PAYMENT

• What are the payment options that I can avail of while placing an order?
  
  Currently, the following payment options are enabled.
  1. Credit Cards (Visa / Master) 
  2. Net Banking across Banks 
  3. Debit Cards (Visa / Master) 

• Which credit/ debit cards does your website support?

Payments are accepted through certified third party payment gateways. All Visa and Master Credit cards are accepted.

• How do I know that my credit/ debit card payment is safe?

All payments are accepted through a certified third-party payment gateway. These gateways are certified for all security aspects. 

• Can I pay through Net banking? What is the procedure?

Yes, you need to select net banking as an option on the checkout page and you will be redirected to the payment gateway, then you will need to select the bank which you wish to pay from and make the payment.

• How secure is my transaction?

Your transactions are secured by   cc avenue and are 100% secure. Our payment gateway is also SSL certified, meaning we are on a secure connection throughout your browsing experience (and not just during the payment part)!

• What currency can I use on the website?

INR currency is accepted while making a purchase

PRODUCT KNOWLEDGE

• How can I know my size? (Measurement page)

To know your size, click here

• What should I do if the item purchased is defective?

In case, you have received a defective product kindly drop us a mail with defective product images intimating us of the same within 5 days of purchase. Once the defect is confirmed by our team, we can either process an exchange or initiate a refund for you. Please note, the exchange will not be provided in case of any bottom wear (Panties, etc.). In case of defective bottom-wear, we will issue a refund for the product.

• How can I give feedback on the quality of customer service?

Customer’s feedback is always welcome by us. Please drop us an email at sales@Zivira.in and share your views. 

• I want to place a bulk order or need some specific products, who do I contact?

You can reach out to us on our ‘Contact us’ page for all bulk orders, we will assist you with quotes and information based on your request.

PACKAGING

Yes the ZIVIRA packaging is discreet.

We package our products in beautiful boxes and envelopes. There is no mention of the products on the external box or on the address label pasted on the package.